MediPals Privacy Policy

1. Introduction

At MediPals, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform. By using MediPals, you agree to the terms of this policy.

2. Information We Collect

A. Personal Information

• Name, email address, phone number, and other contact details
• Professional credentials and education history (if you sign up as a tutor)
• Payment details (if you sign up for paid services)

B. Usage Data

• Pages visited, session duration, and actions taken within the app
• Device information, such as IP address, browser type, and device operating system
• Location data (with your consent) for matching you with mentors and peers in your region

C. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to improve user experience, monitor site usage, and for security purposes.

3. How We Use Your Information

• Account Setup: To create and manage your account on MediPals.
• Service Delivery: To connect you with mentors, tutors, and study sessions.
• Payments: To process transactions, including earning and redeeming learning credits.
• Communication: To send notifications about important updates, exam preparation, and platform features.
• Personalization: To recommend relevant content, mentors, or sessions based on your usage patterns.
• Analytics and Improvement: To analyze user behavior and improve the platform’s functionality and user experience.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Mentors or Tutors: When you sign up for mentoring or tutoring services, your profile information may be shared with the relevant tutor.
• Third-Party Service Providers: For payment processing, email notifications, and cloud hosting, we work with trusted third-party vendors.
• Legal Requirements: If required by law, we may disclose your personal information to authorities.

5. Data Security

We take data security seriously and use industry-standard measures to protect your information, including:

• Encryption: All sensitive data (such as payment information) is encrypted in transit and at rest.
• Access Control: Only authorized personnel have access to user data.
• Data Breach Protocols: In the event of a data breach, we will notify affected users and take immediate steps to mitigate the impact.

6. Your Rights

As a user, you have the following rights regarding your data:

• Access: You can request access to the personal data we hold about you.
• Correction: You have the right to correct any inaccuracies in your data.
• Deletion: You may request that we delete your account and any personal information we have collected.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, you can contact us at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. When we no longer need your data, we will securely delete or anonymize it.

8. International Transfers

If you are located outside of the country where MediPals operates, your information may be transferred to and processed in a country where data protection laws may differ from your home country. By using MediPals, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our platform or sending you an email.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at [email protected].